Technical Support
|
Technical Support |
Installation Instructions
D:\SETUP and press ENTER
The program will automatically install the Scroll files to the Windows SYSTEM directory, and create a Program Manager group and Item. The Scroll information files will remain on the CD-Rom to save space on your hard drive.
DISPDIB.DLL Error: If you receive an error stating that the file dispdib.dll has been replaced with an older copy and will not work until you have restarted your computer you can safely ignore this message. The Scroll has successfully installed and this file has not been overwritten. The Scroll will run fine on your machine.
Uninstalling The Scroll, Multimedia Study Bible
During the installation of The The Scroll, Multimedia Study Bible all the files which were placed on your Hard drive were installed in two directories or folders.
To remove The Scroll, Multimedia Study Bible from your hard drive simply follow the Directions below.
Automatic Uninstall
Simply go to the Start\programs\Scroll run the uninstall program.
Manual Uninstall
1. Delete the following files from the directory/folder
into which it was installed [the DEFAULT directory/folder id C:\Scroll]. All
of these files may safely be deleted. You may or may not have all of these files
installed on your computer.
Scroll2.ico
readme.ico
help.ico
manual.doc
manual.txt
manual.rtf
HELP.MVB
uninstall.txt
Warning: If you have installed any other Multimedia Microsoft Programs on your hard disk be careful not to remove files which other programs may require. Files marked with an asterix (*) are required by the Multimedia Viewer program to run other *.mvb programs. The following files were placed in the C:\windows\system folder by default.
Commdlg.dll (*)
Ctl3d.dll (*)
Dispdib.dll (*)
indeo.drv (*)
indeo.ini (*)
indeo_u.drv (*)
indeo21.drv (*)
indeov.drv (*)
ir21_r.dll (*)
ir30.dll (*)
mciavi.drv (*)
msvidc.drv (*)
msvideo.dll (*)
Mvapi2.dll (*)
Mvbmp2.dll (*)
Mvbrkr2.dll (*)
Mvfs2.dll (*)
Mvftwui2.dll (*)
Mviewer2.exe (*)
Mvmci2.dll (*)
Mvsrch2.dll (*)
Mvtitle2.dll (*)
2. Delete the directory/folder in which they resided [the DEFAULT is C:\Scroll]. Again, if you have installed other BibleWare programs be careful not to remove this folder/directory.
3. To remove the icons from the Program Manager (Windows 3.1) or Start Menu (Windows 95) do the following:
Windows 3.1. In the Program Manager select the BibleWare Folder icon and select Delete from the File Menu.
Windows 95 Open the My Computer Icon, then open the C: Drive Icon, then open the Windows Folder, then open the Start Menu Folder, then open the Programs Folder. Select the BibleWare Folder and then select Delete under the file Menu.
The Scroll, Multimedia Study Bible is now removed from your Hard Disk.
Patches for The Scroll, Multimedia
Study Bible for Windows,
CD-ROM Version 2.0-3.0
ERROR MESSAGE: While installing the
program you receive the following error after about 99% of the setup is complete.
"I/O Fehler 103"
After canceling set up you get an error Dateizugriff
Verweigiert.
SOLUTION: This is not a meaningful
error and you will find that the program has installed correctly. However
what it prevents is the creation of the link on your desk top. Here are the
steps to run create a link on your desktop.
The Scroll (Scroll3.mvb) runs in another program called Multimedia Viewer. Please
follow these steps to access the Scroll.
1. Run windows Explorer.
2. Navigate to the CD Rom (E:/scroll3.mvb)
3. Right click on this files scroll3.mvb on the Scoll CD Rom.
4. From the menu select "Create Shortcut"
5. You will receive a warning"Windows cannot create a shortcut here. Do you
want the shortcut to be placed on the desktop instead?"
6. Answer Yes
7. You should now be able to double click this icon on your desktop and run
the Scroll from here.
In order for the Scroll to run the program Multimedia Viewer (Mviewer2.exe) must first run and the Scroll (Scroll3.mvb) opens in this program. (It is the same program used to run Microsoft Encarta). You should be able to just double click the Scroll3.mvb file if *.mvb's are registered to run Mviewer2.exe. See Windows on how to register a program extension to run a program. Multimedia Viewer should be located on your C drive in the following location. c:\windows\system\mviewer2.exe
You can also manually run the Scroll by opening the mviewer2.exe and select file open and select the scroll3.mvb file from the Scroll CD Rom.
PROBLEM: I am having a problem opening Help File. The help button may not open the help file automatically from the Scroll Menu.
SOLUTION: With The Scroll,
Multimedia Study Bible running select the
1. File/open
2. Make your way to the Scroll CD drive and select "help.mvb" This will open
the help file.
When you are ready to open The Scroll again select "scroll2.mvb" or double click your Scroll icon on your desktop.
PROBLEM: I am having a
problem running the program from my CD Rom once I have installed it.
SOLUTION: There may be an incorrect path specified in the installation
program which prevents the program from running from the setup program. This
does not affect the Scroll program in any way, however some may have difficulty
running the program during the setup. The Scroll runs in another program called
Multimedia Viewer. Please follow these steps to access the Scroll.
Run the Setup program. If you get the message "Cannot find Viewer file.
Make sure the correct disk & directory are specified." Then from the
Multimedia Viewer "FILE" Menu select the "OPEN" menu and
then go to your CD Rom and open the Scroll2.mvb file. Everything should work
from there. (To manually run the Multimedia Viewer go to this location and run
the MViewer2.exe file. c:\windows\system\mviewer2.exe
You should be able to just double click the Scroll2.mvb file if .mvb's are registered
to run Mviewer2.exe. See Windows on how to register a program extension to run
a program.
PROBLEM: I have installed the scroll
on Windows ME (Millennium Edition) and the video will not run. How do I run
it.
SOLUTION: This is a known conflict with Windows media player.
You can simply double click the video files on the CD Rom and they will automatically
run for you. They are located on the Scroll CD in the AVI folder.
Troubleshooting for The Scroll, Multimedia Study Bible for Windows, CD-ROM
Version 1 & 2
TROUBLESHOOTING
Multimedia titles place great demands on PC hardware. Playing video, audio and
animation requires powerful systems with fast displays and disc drivers. Many problems
reported with multimedia titles are really system problems; for example, a bug in a video
driver can cause distracting display problems such as annoying flashing, split image,
smearing or flickering. A bug in an audio driver can cause skips and pops in correctly
authored sound sequences. These bugs can occur even when other software titles run without
the bugs showing up. ECM has no control over bugs in hardware. You may need to check with
the manufacturer of your hardware and get a newer version of the driver.
PROBLEM: Information seems to appear in the improper box and text becomes
confused on the screen.
SOLUTION: Simply exit the program and reopen the program.
VIDEO PLAYBACK
If you recieve an error while trying to view video files (.AVI), try installing the
Microsoft Video for Windows package, by running SETUP.EXE located in the VFW116 directory
found on the SCROLL CD.
COLORS
If the colors in the menu's and photographs looks like they are in black and white but the
help contents menu has colour then you have your computer display set to16 colors and you
must change the display to 256 colors. This can be done from the windows set-up (3.1) or
My Computer/Control Panel/Display in windows95. This assumes that you have a SVGA monitor
and have the proper Video Driver. NOTE: Changing your video Driver to one that is not
supported by the video card could cause the monitor to go blank and require a reloading of
windows. BE CAREFUL Check your Video Card manual and windows manual before making changes.
Once the Video driver is set to 256 everything will be in full colour.
If the background images change colour during loading or viewing it may be as a result of
images being displayed in windows from another program loaded into memory. Resizing the
window will usually clear up the problem and bring back the original colors. If this does
not return the original colors to the image then you may need to close the other program
you have displayed in windows. Some of the colors will change on the screen when the video
clips are played but will return to normal when the video clip is finished. This is normal
for the program and is not a bug. Colors are simply being shared with the screen and the
video takes the priority.
RESOLUTION
The Program will run best in 800 X 600 display resolution. It will also run fine in 1024 X
768 but will remain reduced in size due to the images. The program will not be able to
viewed properly in 640 X 480. The main window images and button bars will be pushed off
the screen. Change the display resolution to 800 X 600 for best results. Your windows
set-up program will have the instructions.
WINDOWS 3.0
This program has been written for Windows 3.1 or higher. Multimedia features will only
work with 3.1 or higher. Also the Search dialogue box is not supported under Windows 3.0.
WINDOWS NT
Viewer 2.0 has not been fully tested on Windows NT. Wave sound files and Video clips may
not run properly under the Windows NT environment.
WINDOWS 95
The program has been tested in Windows 95 and runs without any known problems. The
Scroll.ico can be used to set up the program on the Start window.
WINDOWS 98
The program has been tested in Windows 98 and runs without any known problems. The
Scroll.ico can be used to set up the program on the Start window.
DELL 16 COLOUR DRIVER
May assume 256 colour mode and display incorrectly. See Microsoft Support On-line http://www.microsoft.com/kb/developr/win_dk
Search for and Print Article ID: Q105227 to fix the problem.
ATI MACH 32 VIDEO DRIVERS
There have been reported cases of split video images and cross-sectional displays or even
General Protection Faults while using animation's. The problem have been with the Graphic
Ultra Protestant and Graphic Ultra Plus. See Microsoft Support On-line http://www.microsoft.com/kb/developr/win_dk
Search for and Print Article ID: Q96602 to fix the problem.
SOUND BLASTER PRO
Early versions of Creative Labs' set-up program failed to set the SYSTEM.INI file
correctly. See Microsoft Support On-line http://www.microsoft.com/kb/developr/win_dk/
Search for and Print Article ID: Q78561 to fix the problem.
TANDY SENSATION
When a 32,000 or 64,000 colour video driver is used to play AVI video or animation clips
you may get one of the following errors. MMTASK caused a Stack Fault in module P32K480.DRV
at 0008:153E -or-MMTASK caused a Stack Fault in module P64K480.DRV at 0008:151Christ
If you restart your system after this error occurs, and run the clip again it will run but
may be smeared. This is a Tandy driver problem.
See Microsoft Support On-line http://www.microsoft.com/kb/developr/win_dk
Search for and Print Article ID: Q104874 for further information.
PRINTER LIMITATIONS AND RESOLUTIONS
The Scroll is subject to the following limitations when printing. The following printer
limitations DO NOT apply if you are running the scroll on Windows 95. The following is a
list of some Viewer printing problems and possiblesolutions.
PROBLEM: GP Faults occur with some AMI BIOS and COMPAQ 286 BIOS.
SOLUTION: From the Edit menu, choose the Copy command to copy the
information to a text editor Windows) and print the text from that application.
PROBLEM: Selected keywords you search on are printed as black boxes on
Hewlett-Packard (HP) LaserJet series printers. For example, when you search on the text
"God", Viewer selects (highlights) all occurrences of the word "God"
in the articles. All selected occurrences of "God" will print as black boxes
from Viewer. This has also been observed on other printer models, but has not been
confirmed.
SOLUTION: From the Edit menu, choose the Copy command to copy the
information to a text editor and print the text from that application.
PROBLEM: When you use print topic command no copyright signature is
printed with the text.
SOLUTION: From the Edit menu, choose the Copy command to copy the
information to a text editor and print the text from that application. The Copyright
signature will be automatically included in the copy window at the bottom of the text.
PROBLEM: When extended characters copy to the Windows Clipboard they are
converted to vertical bars. As a result, it is not possible to correct this problem by
copying text to another application.
SOLUTION: You can substitute characters from the Windows Character Map
for extended characters. Copy the Viewer text to a word processing application, make
changes using the Character Map substitutions, and print from that application.
PROBLEM: Printing to the non-default printer is not possible from The
Scroll. Selecting an alternate printer within The Scroll by choosing Printer Set-up from
the File menu has no effect.
SOLUTION: To change the active printer used by The Scroll, change the
default printer setting in the Windows Control Panel.
If you find somthing that is not on this site then please feel free
to contact me at:
THE INFORMATION PROVIDED HERE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. ECM DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ECM OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF ECM OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
Features
in Version 1
Features
in Version 2
Order the Scroll
Hardware Requirements
Technical
Support
License Agreement
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comments and suggestions.
Drop me a note on E-MAIL: david.graves AT abu.nb.ca
© 1995 David and Jane Graves, Electronic Christian Media All rights reserved